Refund Policy

Last Updated: January 2025

1. 30-Day Money-Back Guarantee

We stand behind the quality of our courses and offer a 30-day money-back guarantee for all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 30 days of your original purchase date.

1.1 Eligibility Requirements

To be eligible for a refund under our 30-day money-back guarantee:

• The refund request must be submitted within 30 calendar days of the original purchase date
• You must not have completed more than 30% of the course content
• You must not have downloaded the course certificate
• You must provide a brief explanation for your refund request
• The course was purchased directly from our website (not through a third-party platform)

2. Refund Request Process

2.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at [email protected]
2. Include your full name, order number, and course name in your email
3. Provide a brief explanation for your refund request
4. Allow 3-5 business days for our team to process your request

2.2 Processing Time

Once your refund request is approved:

• Refunds are processed within 5-7 business days
• The refund will be credited to your original payment method
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
• You will receive email confirmation once the refund has been processed

3. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• Requests made after the 30-day guarantee period has expired
• Students who have completed more than 30% of the course content
• Students who have downloaded their course completion certificate
• Courses purchased during promotional periods with "no refund" conditions clearly stated
• Digital materials packages if downloaded or accessed
• Charges resulting from currency conversion or transaction fees imposed by your financial institution
• After your course access has been terminated due to violation of our Terms and Conditions

4. Bundle Purchases

For purchases involving multiple courses bundled together:

• Refunds must be requested for the entire bundle within 30 days of purchase
• Partial refunds for individual courses within a bundle are not available
• If you have accessed more than 30% of content in any course within the bundle, the entire bundle becomes ineligible for refund
• Bundle discounts will be recalculated if partial courses are retained

5. Technical Issues

If you experience technical difficulties accessing your course:

• Contact our support team immediately at [email protected]
• We will work diligently to resolve technical issues within 48 hours
• If we cannot resolve the issue within 7 business days, you will be eligible for a full refund regardless of the 30-day period
• Technical issues caused by your device, internet connection, or software compatibility do not qualify for extended refund periods

6. Course Updates and Changes

We continuously improve our courses and may update content, structure, or materials:

• Minor updates and improvements do not qualify for refunds
• If a course is substantially changed or discontinued, enrolled students will be notified
• In cases of major course restructuring, students may choose a full refund or transfer to an equivalent course

7. Certification and Credential Refunds

Once you have completed a course and received your certificate:

• The course is no longer eligible for refund
• Certificates, once issued, cannot be revoked for refund purposes
• If you have shared or published your certificate, you remain ineligible for a refund even if within the 30-day period

8. Promotional and Discounted Purchases

8.1 General Promotions

Courses purchased during promotional periods with discounts are subject to the same refund policy as full-price purchases, unless otherwise stated at the time of purchase.

8.2 Special Offers

Some special promotional offers may have modified refund terms. These will be clearly communicated at the time of purchase and take precedence over this general policy for those specific transactions.

9. Free Trial and Preview Content

Where applicable:

• Free trial periods or preview content are provided to help you make an informed purchase decision
• We encourage you to review available preview materials before purchasing
• Dissatisfaction with content that was available in preview materials does not guarantee refund approval

10. Account Violations

Students who violate our Terms and Conditions, including but not limited to:

• Sharing account credentials or course content
• Copyright infringement
• Fraudulent activity
• Harassment of instructors or other students

Will have their access terminated immediately and forfeit any right to a refund.

11. Chargeback Policy

If you initiate a chargeback through your financial institution:

• Your course access will be immediately suspended
• We will provide documentation of your purchase and course usage to your financial institution
• Chargebacks initiated without first contacting us may result in permanent ban from our platform
• Fraudulent chargebacks may be reported to relevant authorities

We strongly encourage you to contact us directly before initiating a chargeback, as we are committed to resolving any legitimate concerns.

12. Partial Refunds

Landscape Design Academy reserves the right to offer partial refunds at our discretion in exceptional circumstances. Factors considered include:

• Amount of course content accessed
• Time elapsed since purchase
• Nature of the complaint or issue
• Previous refund history

13. Gift Purchases

For courses purchased as gifts:

• Refund requests must be made by the original purchaser
• The 30-day period begins from the date of original purchase, not when the gift recipient activates the course
• Gift recipients cannot directly request refunds

14. Corporate or Bulk Purchases

Organizations purchasing multiple course licenses are subject to separate terms:

• Custom refund terms may be negotiated in the purchase agreement
• Standard refund policy applies unless otherwise specified in writing
• Contact our corporate sales team for specific arrangements

15. Refund Approval Discretion

While we strive to honor all legitimate refund requests within our policy guidelines, Landscape Design Academy reserves the right to:

• Approve or deny refund requests at our discretion
• Request additional information before processing refunds
• Refuse refunds to students with patterns of abuse
• Modify this policy with reasonable notice to users

16. Currency and Transaction Fees

Please note:

• Refunds are issued in the original currency of purchase
• We are not responsible for currency conversion fees or exchange rate fluctuations
• Transaction fees charged by payment processors are non-refundable
• If your financial institution charges fees for receiving refunds, those are your responsibility

17. Contact Information

For refund requests or questions about this policy, please contact:

Landscape Design Academy
741 Maria Glen West Juan
KZN 7194, South Africa
Email: [email protected]
Phone: +963036612631
Registration No: 94970909

18. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified policy. The policy in effect at the time of your purchase will govern your transaction.

19. Acknowledgment

By completing a purchase on our website, you acknowledge that you have read, understood, and agree to this Refund Policy.